Last updated: 22 July 2026
Last updated: 22 July 2026
1.1 What these Terms cover
These Terms and Conditions apply when you:
Please read these Terms carefully before purchasing or participating in any SHA Fitness service.
1.2 Who “we” are
References to “SHA Fitness”, “we”, “us” and “our” mean:
SHA FITNESS LIMITED
Company number: 16882584
Registered in England and Wales
Registered office:
30 Timbermans View
Basildon
Essex
SS16 4UX
United Kingdom
Studio address:
43–49 Fowler Road
Hainault
Essex
IG6 3FF
United Kingdom
Email: support@shafitness.co.uk
SHA FITNESS LIMITED is an active private limited company registered at 30 Timbermans View, Basildon, SS16 4UX.
1.3 References to “you”
References to “you” and “your” mean:
Where the participant is under 18, references to “you” may also include the parent or legal guardian entering into the contract on their behalf.
1.4 Meaning of “Services”
“Services” means any fitness, coaching or related service supplied by SHA Fitness, including:
The exact Services included in your package will be explained in your booking confirmation, coaching agreement, invoice, payment page or other written communication.
1.5 Meaning of “Session”
A “Session” means an individual scheduled appointment, including:
2.1 Purpose of the website
The SHA Fitness website provides general information about our business, coaches and Services.
The website currently contains an enquiry form through which visitors can contact us.
2.2 The website does not create a contract
Submitting an enquiry form does not:
A contract will only be created in accordance with Section 6 of these Terms.
2.3 No payments are currently processed through the website
The website does not currently collect payment-card information or directly process purchases.
Payments may be arranged separately through an invoice, payment link, direct debit provider, bank transfer, the SHA Fitness app or another payment method confirmed by us.
2.4 Website information
We take reasonable care to ensure that the information on the website is accurate. However:
The details confirmed directly to you in writing will take priority over general information shown on the website.
2.5 Acceptable use
You must not:
We may restrict access to the website where we reasonably believe it is being misused.
We aim to keep the website available and working correctly. However, we do not guarantee that it will always be:
We may suspend or withdraw parts of the website for maintenance, security, updates or business reasons.
Where reasonably possible, we will try to minimise disruption.
When you submit an enquiry, you confirm that:
We may contact you using the email address or telephone number you provide.
Information submitted through the enquiry form will be handled in accordance with our Website Privacy Policy:
Website Privacy Policy: Privacy Policy
Please do not submit detailed medical records, diagnoses or highly sensitive health information through the general website enquiry form.
Health and medical information required for coaching will be collected through the appropriate onboarding, consultation, PAR-Q or app process.
5.1 Customers entering into a contract
You must be at least 18 years old to enter into a contract with SHA Fitness in your own name.
5.2 Participants under 18
A person under 18 may only participate in a Service where:
Access to the SHA Fitness app may be restricted to people aged 18 or over, as explained in the separate App Terms and Conditions.
5.3 Right to decline Services
We may decline to provide Services where:
6.1 Enquiries and consultations
An enquiry, consultation or discussion about Services does not by itself create a contract.
6.2 Our offer
We may provide you with written information setting out:
6.3 Acceptance
A contract between you and SHA Fitness will normally be created when one or more of the following happens:
6.4 Documents forming the contract
Your contract may include:
Where there is a conflict, the package-specific information confirmed directly to you will take priority for matters such as price, duration and included Services.
7.1 Accurate information
Before participating, you may be required to complete a Physical Activity Readiness Questionnaire, health questionnaire or consultation.
You confirm that:
7.2 Changes to your health
You must tell us promptly about any change that may affect your ability to exercise safely, including:
You must provide updates even where you believe the issue is minor.
7.3 Medical clearance
We may ask you to obtain written approval or guidance from a qualified medical professional before starting or continuing the Services.
We may pause, adapt or decline Services until suitable medical clearance is provided.
7.4 Right to stop Services
We may stop or refuse a Session where we reasonably believe:
Stopping a Session for genuine safety reasons does not automatically entitle you to a refund.
8.1 Inherent risks
You understand that exercise and physical activity involve inherent risks, including:
We will take reasonable care when delivering the Services, but exercise cannot be made completely risk-free.
8.2 Your responsibilities
You agree to:
8.3 Emergencies
In a serious or life-threatening emergency, contact the emergency services immediately.
The studio address for emergency-service attendance is:
43–49 Fowler Road
Hainault
Essex
IG6 3FF
Any nutrition or lifestyle guidance provided by SHA Fitness is intended for:
It is not intended to:
You must consult an appropriately qualified healthcare professional where you have medical, dietary or health concerns.
You must not stop or change prescribed medication based on information provided by SHA Fitness.
Fitness and body-composition results vary between individuals.
Results may be affected by factors including:
We do not guarantee:
Testimonials and client results are examples only and do not guarantee that you will achieve the same outcome.
11.1 Service period
Your order confirmation will explain:
11.2 Your availability
You are responsible for booking and attending your Sessions within the period stated in your package.
Purchasing a package does not guarantee that every preferred date or time will be available.
11.3 Trainer allocation
We may change your trainer where reasonably necessary because of:
Where possible, we will provide reasonable notice.
11.4 Adjustments to your programme
We may adjust your programme based on:
Minor programme changes will not normally entitle you to cancel the contract.
11.5 Facilities and equipment
We cannot guarantee that every facility or item of equipment will always be available.
Equipment may occasionally be unavailable due to:
Where reasonable, we will provide an alternative exercise or arrangement.
12.1 Your environment
For online or remote Sessions, you are responsible for ensuring that:
12.2 Technical problems
We are not responsible for interruptions caused by:
Where a technical problem is caused by SHA Fitness and prevents the Session from being delivered, we will normally offer a reasonable alternative or replacement.
13.1 App-supported Services
Certain Services may be delivered or supported through the SHA Fitness app.
The app may be used for features such as:
13.2 Separate App Terms
Use of the SHA Fitness app is governed by separate App Terms and Conditions.
SHA Fitness App Terms and Conditions: Terms and Conditions
13.3 Separate App Privacy Policy
Personal information processed through the app is governed by the separate App Privacy Policy.
SHA Fitness App Privacy Policy: Privacy Policy
13.4 Account security
Where you receive an app account, you must:
We may suspend an account where we reasonably suspect unauthorised use, misuse or a security risk.
13.5 App availability
We do not guarantee that the app will always be uninterrupted or error-free.
We may temporarily restrict access for:
Where the app forms an important part of a paid Service, we will take reasonable steps to restore access or provide an appropriate alternative.
14.1 Prices
The price of your Services will be confirmed before your contract begins.
Prices may vary depending on:
14.2 Payment schedule
Your payment schedule may involve:
The applicable arrangement will be confirmed in writing.
14.3 Payment authorisation
Where you provide payment details to an authorised payment provider, you authorise the provider to collect payments according to the schedule agreed with you.
14.4 Failed or overdue payments
If a payment is unsuccessful or overdue, we may:
We will normally give you a reasonable opportunity to correct the payment issue before ending the contract.
14.5 Price errors
If we discover a genuine pricing error before accepting your purchase, we will contact you.
You may choose to:
14.6 Discounts
Any discount:
15.1 Distance and off-premises contracts
Where you purchase Services online, by telephone, by email or away from our business premises, you may have a legal right to cancel within 14 days after the day the contract is entered into.
This statutory right does not normally apply in the same way where the contract is made entirely at our studio.
The 14-day cancellation period for qualifying service contracts is set by the Consumer Contracts Regulations 2013.
15.2 How to cancel during the cooling-off period
You may cancel by sending a clear statement to:
Please include:
You do not need to provide a reason.
15.3 Starting Services during the cooling-off period
You may ask us to begin providing Services before the 14-day cooling-off period ends.
Where you make this request and later cancel, we may deduct a reasonable and proportionate amount for Services already supplied.
Where the Service has been fully performed during the cooling-off period, you may lose the right to cancel if you expressly requested early performance and acknowledged that the cancellation right would be lost once the Service had been fully supplied.
15.4 Refunds
Where a valid statutory cancellation is made, we will issue any refund due within the period required by law, normally within 14 days after we are informed of the cancellation.
15.5 Statutory rights
Nothing in these Terms removes or reduces your statutory consumer rights.
16.1 Notice required
You must provide more than 48 hours’ notice if you wish to cancel or reschedule a booked Session.
Notice must be given directly to SHA Fitness or your allocated trainer using the agreed communication method.
16.2 Late cancellations
Where you provide 48 hours’ notice or less, we may:
16.3 Failure to attend
Where you fail to attend without cancelling, the Session will normally be treated as used and charged in full.
16.4 Evidence of cancellation
You are responsible for retaining written evidence showing when a cancellation or rescheduling request was sent.
16.5 Exceptional circumstances
We may consider exceptional circumstances such as serious illness, bereavement or an emergency.
Any waiver or credit is discretionary and will be considered fairly on a case-by-case basis.
Cancellation charges should reflect the business’s genuine loss and should not be excessive or operate as an automatic penalty.
16.6 Late arrival
If you arrive late:
This is necessary to avoid disrupting later clients.
16.7 Trainer cancellation
If we cancel a Session, we will normally offer:
17.1 Expiry dates
Any Session credits or fixed-term Services must be used within the validity period confirmed to you.
17.2 Your responsibility
You are responsible for:
17.3 Extensions
We may agree to extend a package in exceptional circumstances, but we are not automatically required to do so.
Any extension must be confirmed in writing.
17.4 Inactivity
Where you do not attend Sessions or communicate with us for 30 days or more, we may:
Your original preferred Session time may no longer be available.
18.1 Package-specific terms
Your order confirmation will explain whether your Service is:
18.2 Rolling subscriptions
Unless a minimum term has been agreed, you may cancel a rolling subscription by emailing:
Cancellation will normally take effect at the end of the current paid billing period.
You must cancel before the next payment is processed.
18.3 Fixed-term programmes
A fixed-term programme represents a commitment for the agreed duration.
After any applicable statutory cooling-off period, you will not automatically be entitled to cancel simply because:
This does not affect your statutory rights where Services are not delivered as agreed or with reasonable care and skill.
18.4 Early cancellation
Where we agree to an early cancellation outside your statutory rights, we may deduct reasonable amounts relating to:
Any amount retained will be reasonable and will not exceed our genuine loss.
18.5 Medical circumstances
Where a serious medical condition prevents continued participation, contact us as soon as possible.
We may request suitable evidence from a healthcare professional and may consider:
The appropriate option will depend on the circumstances and the Services already provided.
18.6 Administration charges
We will not apply an administration charge that is disproportionate to the reasonable administrative costs arising from the cancellation.
UK consumer-contract terms must be fair and transparent, and unfair terms are not binding on consumers.
19.1 Changes requested by you
Contact us if you want to change:
We will tell you whether the change is possible and whether it affects:
A change will only take effect once confirmed in writing.
19.2 Changes made by us
We may make reasonable changes to:
We will inform you where a change materially affects your Service.
19.3 Material changes
Where we make a significant change that substantially reduces the Service you purchased, you may contact us to discuss an appropriate remedy, which may include:
We may suspend Services where:
Where reasonably possible, we will explain:
21.1 When we may end the contract
We may end your contract where:
21.2 Notice
Where appropriate, we will give you an opportunity to correct the issue before ending the contract.
We may end the contract immediately where the matter involves:
21.3 Refunds after termination
Where we end the contract without fault on your part, we will refund amounts paid for Services that will not be supplied.
Where we end the contract because of your serious breach, we may deduct reasonable amounts representing:
You must:
We may ask you to leave immediately where your behaviour creates a safety risk or seriously affects another person.
You must not record, photograph or livestream:
without prior permission.
Where we wish to use your image, video, testimonial or transformation story for marketing, we will obtain appropriate permission.
You may withdraw future marketing permission by contacting us, although withdrawal may not affect materials that have already been lawfully printed, published or distributed.
App-based workout-completion and progress-photo features are governed by the App Terms and App Privacy Policy.
All intellectual property in SHA Fitness materials belongs to SHA FITNESS LIMITED or the relevant rights owner.
This includes:
You may use materials supplied to you for your own personal, non-commercial use.
You must not:
without written permission.
The website or app may contain links to:
We do not control third-party services and are not responsible for their:
You should review the terms and privacy notices of the relevant provider before using its service.
We will provide the Services with reasonable care and skill.
The Consumer Rights Act 2015 treats every consumer service contract as including a requirement that the trader perform the service with reasonable care and skill.
If you believe that we have failed to provide the Services with reasonable care and skill, please contact us promptly so we can investigate and, where appropriate, offer a suitable remedy.
27.1 Foreseeable loss
If we breach these Terms, we are responsible for loss or damage that is a foreseeable result of:
We are not responsible for loss that was not reasonably foreseeable when the contract was formed.
27.2 Matters we do not exclude
Nothing in these Terms excludes or limits liability where doing so would be unlawful.
This includes liability for:
Businesses cannot enforce terms attempting to avoid responsibility for death or injury caused by their negligence or to remove mandatory consumer rights.
27.3 Your failure to follow instructions
Subject to Section 27.2, we will not be responsible for injury or loss caused by:
27.4 Business losses
Our Services are supplied for personal and private use.
We are not responsible for commercial losses, including:
where you use the Services for business or resale purposes without our written agreement.
We are not responsible for delays or failures caused by events outside our reasonable control, including:
We will take reasonable steps to:
If a significant delay means we cannot provide a substantial part of the Services, you may be entitled to cancel the affected part and receive an appropriate refund.
We will process personal information in accordance with:
Website Privacy Policy: https://www.shafitness.co.uk/mobile-app-privacy-policy/
App Privacy Policy: https://www.shafitness.co.uk/mobile-app-terms-and-conditions/
30.1 Contacting us
If you have a question or complaint, contact:
Email: support@shafitness.co.uk
Post:
SHA FITNESS LIMITED
30 Timbermans View
Basildon
Essex
SS16 4UX
United Kingdom
30.2 Information to provide
Please include:
We will review the complaint and respond within a reasonable period.
30.3 Your consumer rights
Nothing in these Terms prevents you from seeking independent consumer advice or exercising your legal rights.
We may update these Terms to reflect:
The latest version will be published on the website with the updated revision date.
Changes will not normally apply retrospectively to a fixed-term contract unless:
Where a material change affects an existing recurring Service, we will provide reasonable notice.
32.1 Transfer by us
We may transfer our rights and obligations to another organisation.
If this materially affects your rights, we will inform you and ensure that your consumer rights remain protected.
32.2 Transfer by you
You may not transfer your package, account, Session credits or contractual rights to another person without our written permission.
32.3 No rights for other people
Except where a parent or guardian contracts for a participant under 18, this agreement is between you and SHA FITNESS LIMITED.
No other person has the right to enforce it.
32.4 Separate provisions
Each section of these Terms operates separately.
If a court or relevant authority finds one section unlawful or unenforceable, the remaining sections will continue to apply.
32.5 Delayed enforcement
If we do not immediately enforce a right under these Terms, that does not mean we have waived that right.
32.6 Entire agreement
These Terms, together with the written package information provided to you, form the agreement between you and SHA Fitness.
Nothing in this section limits responsibility for fraud or fraudulent misrepresentation.
These Terms are governed by English law.
If you live in England or Wales, you may bring legal proceedings in the courts of England and Wales.
If you live in Scotland, you may bring proceedings in either the Scottish courts or, where legally permitted, the courts of England and Wales.
If you live in Northern Ireland, you may bring proceedings in either the Northern Irish courts or, where legally permitted, the courts of England and Wales.
